Built for B2B SaaS
"There is just no other tool like it for customer health scores"
Smash Churn with Automated, Data-Driven Customer Health Scores
Say goodbye to spreadsheets. The only tool that automatically calculates account and user health scores using your product data so you can see churn coming and do something about it.
Integrate customer health data with these tools (and more):
Integrate customer health data with these tools (and more):
Build your own segments
Profile menu
Paid Account
Dashboard
Activation
Users
Configuration
User activation
Accounts
Events
Account activation
Views
Score
Permissions
Engagement profile
Search accounts, users...
Build customer health scores
Health score criteria
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7
Identify and select key events
Slightly important
Slightly important
Slightly important
Slightly important
Slightly important
Slightly important
Very important
Very important
Very important
Very important
Very important
Very important
Add events
Losing customers sucks.
It’s even worse when it’s a surprise.
Do you know which customers are doing well and which ones are going to churn? Maybe you’re trying to figure out customer health by jumping between tools, feeling buried in data, and still not feeling confident you know what’s going on.
Or maybe you learn about a churned customer only after it happens.
Accoil is the only tool that tells you how healthy each account and user is. It’s the single source of truth for your customer’s engagement with your product.
Use customer health scores to proactively prevent churn
Customizable customer health scores (for accounts and users)
Define “healthy” by weighting important product events. Create custom profiles for each customer segment and business goal.
Customizable customer health scores (for accounts and users)
Define “healthy” by weighting important product events. Create custom profiles for each customer segment and business goal.
Customizable customer health scores (for accounts and users)
Define “healthy” by weighting important product events. Create custom profiles for each customer segment and business goal.
Proactive insights + Automated workflows
Accoil AI uncovers hidden customer opportunities and risks. You choose the model. Automate selected actions for proactive engagement.
Proactive insights + Automated workflows
Accoil AI uncovers hidden customer opportunities and risks. You choose the model. Automate selected actions for proactive engagement.
Proactive insights + Automated workflows
Accoil AI uncovers hidden customer opportunities and risks. You choose the model. Automate selected actions for proactive engagement.
Real-time product usage data
Track real-time customer usage. Measure key metrics. Get a total product engagement overview.
Real-time product usage data
Track real-time customer usage. Measure key metrics. Get a total product engagement overview.
Real-time product usage data
Track real-time customer usage. Measure key metrics. Get a total product engagement overview.
Simple setup and Seamless integrations
Get customer health scores by tomorrow—no complex setup. Connect Hubspot, Intercom, Slack.
Simple setup and Seamless integrations
Get customer health scores by tomorrow—no complex setup. Connect Hubspot, Intercom, Slack.
Simple setup and Seamless integrations
Get customer health scores by tomorrow—no complex setup. Connect Hubspot, Intercom, Slack.
Custom Scores for all of your workflows
Any team can create a profile to fight churn, close deals, find best-fit customers, drive adoption.
Custom Scores for all of your workflows
Any team can create a profile to fight churn, close deals, find best-fit customers, drive adoption.
Custom Scores for all of your workflows
Any team can create a profile to fight churn, close deals, find best-fit customers, drive adoption.
How B2B SaaS teams use Accoil to unlock value for their customers
Go from reacting to churn to proactively preventing it
When you can see which accounts need help, you can take action earlier instead of just reacting to bad news in your support queue.
Go from reacting to churn to proactively preventing it
When you can see which accounts need help, you can take action earlier instead of just reacting to bad news in your support queue.
Go from reacting to churn to proactively preventing it
When you can see which accounts need help, you can take action earlier instead of just reacting to bad news in your support queue.
Get those free accounts “over the hump”
Accoil helps you find customers who are on the cusp of converting from a free to a paid account so you can reach out and give them a nudge.
Get those free accounts “over the hump”
Accoil helps you find customers who are on the cusp of converting from a free to a paid account so you can reach out and give them a nudge.
Get those free accounts “over the hump”
Accoil helps you find customers who are on the cusp of converting from a free to a paid account so you can reach out and give them a nudge.
Find paid accounts that should upgrade, but haven’t yet
Use customer health and engagement scores to build real-time outreach lists to accounts and their most engaged users. Give them a nudge to upgrade.
Find paid accounts that should upgrade, but haven’t yet
Use customer health and engagement scores to build real-time outreach lists to accounts and their most engaged users. Give them a nudge to upgrade.
Find paid accounts that should upgrade, but haven’t yet
Use customer health and engagement scores to build real-time outreach lists to accounts and their most engaged users. Give them a nudge to upgrade.
“You are never going to go into another tool to see how a customer is doing. There's just no other tool for it."
Accoil users say there’s “no more guesswork and scaling is so much easier.”
Get customer health scores that make it crystal clear which accounts are healthy and which ones aren’t. Find out for yourself why customers call this a “must-have for any SaaS business.”
FAQs
What is Accoil’s Customer Health Score, and how is it different?
Our Customer Health Score shows how often and how deeply customers engage with your product.
No guesswork, just real product usage insights. It helps you spot at-risk customers, drive growth, and understand which accounts are thriving.
Accoil gives you AI-powered trends and alerts so you never miss a beat.
Why don’t you include NPS or support ticket volume in your Customer Health Score?
Traditional metrics like NPS or ticket volume can be misleading—too subjective or skewed by spikes. That’s why we base health scores on real product usage.
By tracking daily interactions, we give you a clear, objective view of account health in real time. And here’s the best part: you don’t need a massive budget or a big team. We make it simple, not overwhelming.
How does Accoil integrate with our existing tech stack and product data?
Accoil connects and syncs customer health data directly through custom integrations—no third-party APIs we can’t support.
With our Segment integration, you can send health data to your CDP and use it anywhere you need.
Setup? Easy. Go to the Connections page in Accoil and follow the instructions for your platform.
How quick is setup and onboarding with Accoil?
Accoil is built to be easy—for every team. Most teams get their first insights in days, and if you start now, you could have your customer health profiles up and running by this time tomorrow.
Need help? Just ask. We’ll hop on a call to guide you through setting up scores, segments, and automations, so you can start uncovering actionable insights right away.
Is Accoil only for large B2B SaaS teams, or can smaller startups benefit too?
We work with B2B SaaS companies of all sizes—fast-growing startups, mid-market teams, and enterprises.
The best part? Usage-based health scores scale with you. Start small, grow big—no need to overhaul your tools along the way.
Which team should use Accoil?
Accoil brings B2B SaaS teams—Customer Success, Product, Sales, and Leadership—onto the same page with shared, actionable insights.
Spot churn risks, track feature adoption, uncover upsell opportunities, and forecast with confidence—all in one platform.
FAQs
What is Accoil’s Customer Health Score, and how is it different?
Our Customer Health Score shows how often and how deeply customers engage with your product.
No guesswork, just real product usage insights. It helps you spot at-risk customers, drive growth, and understand which accounts are thriving.
Accoil gives you AI-powered trends and alerts so you never miss a beat.
Why don’t you include NPS or support ticket volume in your Customer Health Score?
Traditional metrics like NPS or ticket volume can be misleading—too subjective or skewed by spikes. That’s why we base health scores on real product usage.
By tracking daily interactions, we give you a clear, objective view of account health in real time. And here’s the best part: you don’t need a massive budget or a big team. We make it simple, not overwhelming.
How does Accoil integrate with our existing tech stack and product data?
Accoil connects and syncs customer health data directly through custom integrations—no third-party APIs we can’t support.
With our Segment integration, you can send health data to your CDP and use it anywhere you need.
Setup? Easy. Go to the Connections page in Accoil and follow the instructions for your platform.
How quick is setup and onboarding with Accoil?
Accoil is built to be easy—for every team. Most teams get their first insights in days, and if you start now, you could have your customer health profiles up and running by this time tomorrow.
Need help? Just ask. We’ll hop on a call to guide you through setting up scores, segments, and automations, so you can start uncovering actionable insights right away.
Is Accoil only for large B2B SaaS teams, or can smaller startups benefit too?
We work with B2B SaaS companies of all sizes—fast-growing startups, mid-market teams, and enterprises.
The best part? Usage-based health scores scale with you. Start small, grow big—no need to overhaul your tools along the way.
Which team should use Accoil?
Accoil brings B2B SaaS teams—Customer Success, Product, Sales, and Leadership—onto the same page with shared, actionable insights.
Spot churn risks, track feature adoption, uncover upsell opportunities, and forecast with confidence—all in one platform.
FAQs
What is Accoil’s Customer Health Score, and how is it different?
Our Customer Health Score shows how often and how deeply customers engage with your product.
No guesswork, just real product usage insights. It helps you spot at-risk customers, drive growth, and understand which accounts are thriving.
Accoil gives you AI-powered trends and alerts so you never miss a beat.
Why don’t you include NPS or support ticket volume in your Customer Health Score?
Traditional metrics like NPS or ticket volume can be misleading—too subjective or skewed by spikes. That’s why we base health scores on real product usage.
By tracking daily interactions, we give you a clear, objective view of account health in real time. And here’s the best part: you don’t need a massive budget or a big team. We make it simple, not overwhelming.
How does Accoil integrate with our existing tech stack and product data?
Accoil connects and syncs customer health data directly through custom integrations—no third-party APIs we can’t support.
With our Segment integration, you can send health data to your CDP and use it anywhere you need.
Setup? Easy. Go to the Connections page in Accoil and follow the instructions for your platform.
How quick is setup and onboarding with Accoil?
Accoil is built to be easy—for every team. Most teams get their first insights in days, and if you start now, you could have your customer health profiles up and running by this time tomorrow.
Need help? Just ask. We’ll hop on a call to guide you through setting up scores, segments, and automations, so you can start uncovering actionable insights right away.
Is Accoil only for large B2B SaaS teams, or can smaller startups benefit too?
We work with B2B SaaS companies of all sizes—fast-growing startups, mid-market teams, and enterprises.
The best part? Usage-based health scores scale with you. Start small, grow big—no need to overhaul your tools along the way.
Which team should use Accoil?
Accoil brings B2B SaaS teams—Customer Success, Product, Sales, and Leadership—onto the same page with shared, actionable insights.
Spot churn risks, track feature adoption, uncover upsell opportunities, and forecast with confidence—all in one platform.
Ready to take control of your customer health?
© 2025 Accoil Pty Ltd. All rights reserved.
Help and Support
© 2025 Accoil Pty Ltd. All rights reserved.
Help and Support
Help and Support
© 2024 Accoil Pty Ltd. All rights reserved.