See churn coming weeks before the renewal call
Accoil turns product usage into live risk signals, AI-generated explanations, and automated alerts that reach your team where they work.
Move from reactive firefighting to proactive retention with behavioral signals your team can trust.
Why it matters
Most B2B SaaS teams find out about churn too late. Usage drops are buried in analytics tools built for product teams, CRM health fields are stale, and AI support agents respond to at-risk accounts with the same tone they use for power users.
- We find out an account is at risk when the renewal conversation goes badly — by then it's too late
- Our CRM health scores are manual and months out of date. Nobody trusts them
- Our AI support bot has no idea the customer filing a ticket hasn't used the product in three weeks
Key capabilities
Live engagement scores replace stale health fields
Every account gets a 0-100 score, continuously updated, weighted by the behaviors that predict retention. No manual entry, no quarterly reviews.
AI explains what changed — not just that a score moved
Risk signals reach your team automatically
At-risk context flows to AI agents
Integrations & actions
Accoil connects risk signals to the tools your team already uses — CRM, Slack, support platforms, and AI agents.
What this unlocks
Customer Success Managers
- Prioritize outreach using live risk segments
- Read the AI summary before a save call to know exactly what disengaged
- Replace manual CRM health fields with live engagement scores
Revenue & Account Leaders
- See renewal risk weeks before the conversation, not during it
- Eliminate QBR surprises
- Track portfolio health across all accounts in real time
Support Teams & AI Agents
- AI support agents triage tickets from at-risk accounts with appropriate urgency using live engagement context via API
- Live engagement context via API for Intercom Fin and Zendesk AI
- Route at-risk tickets to human agents when engagement is critically low
Leadership
- Real-time retention health across the customer base, not a quarterly report built on gut feel
- Replace quarterly gut-feel reports with live risk dashboards
- Identify systemic churn patterns across segments
Reduce Churn
Start with a free trial or book a demo to see how Accoil turns product usage into early churn warnings.
- Live engagement scores and risk segments
- AI summaries that explain what changed
- Risk context delivered to AI agents via API