Your AI agents are making customer decisions blind
Every AI agent in your stack — support, sales, internal — shares the same blind spot: zero product usage context. Accoil delivers structured engagement intelligence via API so they finally understand your customers.
Replace generic AI responses with context-aware account intelligence. Turn every AI agent from a generic chatbot into an informed team member.
Why it matters
Your AI support agents and sales copilots see plan type, MRR, and maybe a stale CRM health field. They don't see product engagement. A churning account and a power user sending the same ticket get the same response.
- AI agents can't tell a score-23 at-risk account from a score-95 power user
- No product usage data reaches Intercom Fin, Zendesk AI, or your sales tools
- Churn signals sit in analytics tools your AI agents never see
Key capabilities
Account context via API
One REST API call returns the full engagement profile — score (0-100), trend direction, active users, segment membership, risk signals, and an AI-generated summary. Structured JSON, designed for machine consumption.
AI-ready summaries
Plain-language account summaries designed for AI consumption. Each explains what an account is doing, what changed, and what it means — in a format LLMs reason over directly.
Engagement scores
A 0-100 score for every account, weighted by behaviours that represent real product value. This transforms "paying customer on Growth plan" into "score-23, dropping fast, one active user" or "score-95, expanding, seven active users."
Webhook delivery
Score threshold crossings, segment transitions, and risk activations push to your AI systems as they happen. No polling. No scheduled sync.
What it looks like in practice
Without Accoil
AI sees plan type and a stale CRM field. Every account gets the same generic response. Churn signals are invisible.
With Accoil
One API call returns engagement score, trend, active users, risk segment, and AI summary. Score-23 accounts get escalated. Score-95 accounts get self-serve guidance. Your CS team acts on the same signals.
Integrations & actions
Accoil's account intelligence reaches your AI agents wherever they operate — via API, webhooks, or direct integration.
What this unlocks
CS teams using Intercom Fin or Zendesk AI
- AI support agents triage every ticket with real engagement context
- High-risk accounts escalate immediately
- Escalation decisions are informed by real product signals, not just ticket sentiment
Engineering teams building internal tools
- Structured API returns account health for any custom copilot in hours, not weeks
- Portfolio health views are generated automatically from real engagement data
- Intervention recommendations are based on behavioural signals, not hunches
Sales teams using Rovo or sales copilots
- AI prepares pre-call briefs with live engagement data
- Expansion timing driven by trajectory, not gut feel
- Renewal risk is surfaced before it becomes a surprise in the forecast
Operations and leadership
- Ask an internal copilot "how's customer health this week?" and get answers grounded in live data
- Route tickets and tasks differently based on account engagement score
- Create dashboards that combine engagement intelligence with revenue data
AI Context for AI Agents
Connect your product data and deliver structured engagement intelligence to every AI agent in your stack.
- API access on all plans — not enterprise-only
- Works with Intercom Fin, Zendesk AI, Rovo, and any agent framework
- Privacy-aware — engagement intelligence, never PII
Want help getting set up?
Our advisory team can help you design your AI context strategy, configure API integrations, and connect Accoil to your AI agents and copilots.
Learn about Accoil Advisors