Billing

Orb

Usage-based billing infrastructure with the metering to match.

withorb.com →

How teams use it post-sale

Usage-based pricing makes the invoice a customer-experience surface. Orb meters consumption in real time, which means post-sale teams can see the bill forming before the customer does — the difference between a proactive "your usage is growing, let's talk plans" call and an angry ticket about an invoice nobody warned them about.

Swap it within Billing
Stripe

Any of these runs the same plays — Accoil pushes the same signal wherever the work happens.

Workflows using Orb1

GROWTHANOMALYSIGNAL · ORBUsage tracks 40%+ above thetrailing 3-month bandProjected vs lastinvoiceMeter driving the spikeDays left in cycleSCORE · ACCOILSplit healthy growth from arunaway accidentActive-user trendFeature mixNew-team usageDECISIONHealthy growth or anomaly?ACTION · SLACK Alert the account owner in#usage-watchHUMAN STEPAM calls before the invoice landsACTION · ORBName the runaway meter; offer acap or a fixACTION · STRIPEApply the pro-rated plan changemid-cycleOUTCOMEExpansion instead of a billingdispute
Account ManagementRevOps

Usage Bill-Shock Absorber Playbook 2026

Catch a usage spike mid-cycle — 40%+ above the account's trailing three-month band — and let engagement data decide what it is: healthy growth gets an AM call before the invoice lands, reframed as a plan conversation; a runaway script gets a named-meter alert and an offered cap. Expansion instead of dispute, and zero surprise invoices.

Intermediate

See these in the library →

The playbook pack

Every playbook, one download

All 31 workflows as print-ready playbooks — diagrams included. Plus every new workflow as we publish it.

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