How teams use it post-sale
UserGems is best known for surfacing champions who move to new companies as pipeline — but the same job-change signal matters even more after the sale. When a champion leaves one of your accounts, UserGems tells you before the bounce-back email does, giving the save motion weeks of head start on the renewal conversation.
Any of these runs the same plays — Accoil pushes the same signal wherever the work happens.
Workflows using UserGems2
Champion Departure Early-Warning Playbook 2026
Catch a champion's departure from their usage, not their bounce-back email: a key user's engagement flatlining for 14 days fires the play carrying their score, last-seen date and the account-level damage; job-change data confirms the exit; and the CSM runs a multi-thread play — two new stakeholders mapped, the successor re-onboarded — before the renewal ever feels the hole.
New Executive, New Rules Playbook 2026
A new CFO or CTO runs a tool audit in their first 90 days, and tools they didn't buy die first — your renewal was decided the day they were hired. This play catches the hire the week it happens, enriches who they are and what stack they came from, scores how visible your value is to someone who wasn't there for the sale, and puts the AM in front of them — in their frame — before procurement asks.
Every playbook, one download
All 31 workflows as print-ready playbooks — diagrams included. Plus every new workflow as we publish it.