Product Analytics

Amplitude

Deep product analytics – funnels, retention, and behavioural cohorts.

How teams use it post-sale

Amplitude answers the "why" behind the numbers: which paths activated accounts took, where stalled ones dropped off. As a data source it feeds the same event stream that drives account scoring – so the events your product team already tracks become the triggers your post-sale workflows run on.

Swap it within Product Analytics

Fullstory Mixpanel PostHog Sprig

Any of these runs the same plays — Accoil pushes the same signal wherever the work happens.

Where Amplitude swaps in1

No published workflow names Amplitude yet — it’s here as a swap-in equivalent. Every play below runs on a product analytics tool that Amplitude can stand in for; the signal and the steps stay the same.

SuccessRevOps

The NPS Autopsy Playbook 2026

Ask when an account crosses a line against the benchmark, not on a calendar: users well past it get the advocacy question, accounts where a gap is opening get a friction question, new accounts that reached their first goal get a value check. Each answer is read against usage, and the pairing puts a move on the CRM record – or no move, with the reason noted.

Intermediate

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The playbook pack

Every playbook, one download

All 32 workflows as print-ready playbooks — diagrams included. Plus every new workflow as we publish it.