Product Analytics

Sprig

In-product surveys and session replay for user insight.

How teams use it post-sale

Sprig captures the voice behind the behaviour. Showing a micro-survey to users whose account's engagement dropped, or right after activation, pairs the "what changed" from your product data with the "why" straight from the user, which is the context a save motion or case study ask needs.

Swap it within Product Analytics

Amplitude Fullstory Mixpanel PostHog

Any of these runs the same plays — Accoil pushes the same signal wherever the work happens.

Workflows using Sprig1

SuccessRevOps

The NPS Autopsy Playbook 2026

Ask when an account crosses a line against the benchmark, not on a calendar: users well past it get the advocacy question, accounts where a gap is opening get a friction question, new accounts that reached their first goal get a value check. Each answer is read against usage, and the pairing puts a move on the CRM record – or no move, with the reason noted.

Intermediate

See these in the library →

The playbook pack

Every playbook, one download

All 32 workflows as print-ready playbooks — diagrams included. Plus every new workflow as we publish it.