Product Analytics

Fullstory

Session replay and behavioural analytics – see what users actually did.

How teams use it post-sale

Fullstory holds the ground truth of the user experience: the sessions where someone rage-clicked, abandoned a flow, or quietly succeeded. Paired with account-level engagement scores, replays turn "usage dropped" into "here's the moment it went wrong" – context that sharpens save touches, escalation responses and account briefs.

Swap it within Product Analytics

Amplitude Mixpanel PostHog Sprig

Any of these runs the same plays — Accoil pushes the same signal wherever the work happens.

Where Fullstory swaps in1

No published workflow names Fullstory yet — it’s here as a swap-in equivalent. Every play below runs on a product analytics tool that Fullstory can stand in for; the signal and the steps stay the same.

SuccessRevOps

The NPS Autopsy Playbook 2026

Ask when an account crosses a line against the benchmark, not on a calendar: users well past it get the advocacy question, accounts where a gap is opening get a friction question, new accounts that reached their first goal get a value check. Each answer is read against usage, and the pairing puts a move on the CRM record – or no move, with the reason noted.

Intermediate

Browse the full library →

The playbook pack

Every playbook, one download

All 32 workflows as print-ready playbooks — diagrams included. Plus every new workflow as we publish it.