Product Analytics

PostHog

Open-source product analytics with session replay, flags and more.

How teams use it post-sale

PostHog answers deep product questions with funnels, retention curves, session replays and feature flags, and many B2B SaaS teams already run it. Post-sale teams pair its event stream with an account-scoring layer to turn raw usage into who-needs-attention answers for CS and sales.

Swap it within Product Analytics

Amplitude Fullstory Mixpanel Sprig

Any of these runs the same plays — Accoil pushes the same signal wherever the work happens.

Where PostHog swaps in1

No published workflow names PostHog yet — it’s here as a swap-in equivalent. Every play below runs on a product analytics tool that PostHog can stand in for; the signal and the steps stay the same.

SuccessRevOps

The NPS Autopsy Playbook 2026

Ask when an account crosses a line against the benchmark, not on a calendar: users well past it get the advocacy question, accounts where a gap is opening get a friction question, new accounts that reached their first goal get a value check. Each answer is read against usage, and the pairing puts a move on the CRM record – or no move, with the reason noted.

Intermediate

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The playbook pack

Every playbook, one download

All 32 workflows as print-ready playbooks — diagrams included. Plus every new workflow as we publish it.