Your CS team should know about risk before the customer does
Accoil turns product usage into engagement scores and risk signals — delivered to Slack and your CRM so your team acts on real behaviour, not gut feel.
El problema
Your CS team discovers churn after the decision is already made. Health-score spreadsheets go stale in days. The signals that predict risk are buried in raw event data nobody has time to extract.
- — “We find out about churn after the customer has already decided to leave”
- — “Our health scores live in a spreadsheet that's outdated the moment someone saves it”
- — “We don't know which accounts to prioritise this week”
Cómo ayuda Accoil
Puntuaciones de engagement que reflejan salud real
Every account gets a 0-100 score weighted by behaviours that represent genuine value — not login counts or pageviews. Scores update continuously and sync to your CRM.
Conozca los Engagement Scores→Segmentos de riesgo de churn — Semanas de anticipación
Accoil groups accounts into dynamic risk segments — healthy, cooling, cold, critical — based on live engagement. Accounts move between segments automatically as usage shifts, giving your team weeks of lead time.
Conozca la predicción de cancelación→Signals Feed — Claridad del lunes por la mañana
Your CS team opens Slack to a digest of what changed: score drops, segment shifts, activation milestones. Daily signals arrive at 8am, urgent changes trigger instant alerts.
Conozca Signals Feed→Resúmenes de IA — Contexto para cada punto de contacto
Before a QBR or save call, your team gets a plain-language summary of each account: what features they adopted, where usage dropped, how this week compares to last month. Summaries are privacy-aware and update continuously.
Conozca los resúmenes de IA→Cómo se ve
Antes de Accoil
- CS team manually checks logins each morning to guess account health
- Health scores live in a spreadsheet updated quarterly
- El churn aparece en la renovación — demasiado tarde para actuar
- Every account gets the same priority regardless of engagement
- Support tickets handled with no product usage context
Con Accoil
- Monday morning Slack digest shows exactly which accounts need attention
- Engagement scores and risk segments update automatically in your CRM
- Semanas de anticipación antes de que una cuenta entre en estado crítico
- CSMs prep for calls with AI summaries of what changed and why
- AI summaries surface in support tools so agents see account health alongside every ticket
Capacidades clave para CS
Engagement Scores (0-100)
One trusted health signal per account — replaces gut feel and login checks
Segmentos dinámicos de riesgo
Accounts move between healthy/cooling/cold/critical automatically
Resúmenes de IA
Plain-language explanations of what changed and why, updated continuously
Signals Feed (Slack)
Morning digests + instant alerts for urgent changes
Sincronización con CRM
Scores, segments, and summaries on every account in Salesforce and HubSpot
- Funciona con Segment, PostHog, Amplitude y más
- Puntuaciones y señales fluyendo en 48 horas
- Puestos ilimitados — todo su equipo de CS tiene acceso
Accoil Advisors
Want help configuring engagement scoring for your CS workflows? Our advisory team works directly with B2B SaaS companies.
Visite Accoil Advisors→